This setting is about appointments your staff book for themselves, as customers. It decides whether the cut-off for changes holds for them too.
Owners and admins can change it.
What the cut-off is
Each office has a cut-off in its Booking rules, such as 24 hours before the appointment. After it, customers can't cancel or change the appointment themselves. See Set booking rules.
On and Off
On: staff can change their own. Staff can move or cancel appointments they booked for themselves, even after the cut-off. This is how a new business starts.
Off: the cut-off holds for them too. Once the cut-off has passed, staff can't move or cancel their own appointments, just as customers can't.
Either way, this only covers appointments staff book for themselves. The cut-off never holds for the appointments staff work with customers.
Change the setting
- Tap Settings, then Business details.
- Tap Changes after the cut-off.
- Tap On: staff can change their own or Off: the cut-off holds for them too. The current choice has a tick.
The row on Business details shows which one is in use.
What staff see
When staff open one of their own appointments, Reschedule and Cancel appointment appear only when they're allowed to change it. When it's too late, the appointment says so, such as "Too late to change: the cut-off was 24 hours before".