Booking rules set how customers book on your booking page. Each office has its own rules.
Owners and admins can change booking rules.
Change the rules
- Tap Settings, then Booking rules. You can also open an office and tap Booking rules.
- If you have more than one office, tap the office at the top.
- Choose an option for each rule.
- Tap Save.
The rules
Start times every sets how often appointments can start: every 10, 15, 30 or 60 minutes.
Gap between appointments keeps time free around each appointment: none, 5, 10 or 15 minutes.
Customers book at least is the minimum notice. Choose Any time, 1 hour ahead or 1 day ahead. With 1 day ahead, a customer can't book a time that starts in less than a day.
Customers can cancel or change up to is the cut-off. Choose 2, 24 or 48 hours before the appointment. After the cut-off, customers can't cancel or change it themselves. They call you instead.
If an office already uses a value that isn't in the list, that value is shown as an extra option.
Who the rules apply to
The rules limit customers on the booking page. You and your team can still book inside them from the app. For example, staff can book someone in for a time starting in 10 minutes even when customers need a day's notice, and can move or cancel an appointment after the cut-off.
When staff book appointments for themselves, as customers, the cut-off can hold for them too. That's set in Business details. See Changes after the cut-off.
Archived offices don't appear in Booking rules.