Book a customer again

Book a repeat visit from an existing appointment, with the same service and person a week later.

Book again is the quick way to book a customer's next visit. It starts from one of their appointments and keeps the service and person. Owners, admins, and office managers can use it.

Book again from an appointment

  1. On Today, tap the appointment.
  2. Tap Book again.
  3. The times open on the same weekday a week later. If the same time is free that day, it's already chosen.
  4. Keep that time, or tap another day and time.
  5. Tap Review, then Book appointment.

The screen shows what's being repeated, for example "Same as Oct 21: Sports massage · 45 min · Sam Rivera."

You can use Book again on past appointments as well as upcoming ones.

Change the service or person

  1. On the Book again screen, tap Change service or person.
  2. Choose a different service, or tap Anyone available or another person.
  3. Tap Choose a time and carry on as usual.

Book again from the customer's record

  1. Open an appointment and tap the customer's name.
  2. Tap Book and the customer's first name, for example Book Maria.
  3. Choose the office if you have more than one, then the service, person, and time.

This starts a new booking for the customer without copying a past appointment.

When you're done

On Booked, tap Done to see that day on Today, or Book another to book someone else.

Still stuck?

Email support@otpho.com and a person will get back to you.